Terms of Service
Last updated: May 2025
1. What DisputeDesk is
DisputeDesk is a software tool that helps ecommerce merchants draft customer communication replies and structure evidence packs for dispute and chargeback situations. It does not provide legal advice, legal representation, or guaranteed dispute outcomes.
2. Not a law firm
DisputeDesk is not a law firm. DisputeDesk does not provide legal advice.
All outputs generated by DisputeDesk (including customer replies, evidence packs, and chargeback narratives) are templates based on the information you provide. They must be reviewed by you before use. You are responsible for the accuracy, appropriateness, and legality of all communications sent to customers and submitted to payment processors or dispute bodies.
3. Merchant responsibility
You are solely responsible for:
- All customer communications sent using DisputeDesk output
- All dispute and chargeback submissions
- Verifying that outputs are accurate for your specific situation
- Compliance with consumer protection law in your jurisdiction
- Your own store policies and their enforceability
4. Lifetime deal: scope and limitations
Lifetime access applies only to the Founding Plan limits purchased. It does not include unlimited usage, enterprise features, white-label, API access, done-for-you support, or future premium add-ons unless explicitly stated.
Founding Lifetime Deal access is limited to the tier and monthly limits purchased at the time of redemption. Lifetime access means no recurring subscription payment is required. It does not mean:
- Unlimited cases beyond your tier limit
- Enterprise features, white-label rights, or API access
- Done-for-you dispute handling
- Legal advice or representation
- Future premium add-ons not explicitly listed in your tier
- The right to resell or share account access
Abuse, resale, scraping, or excessive automated use may result in account suspension without refund.
5. Acceptable use
You may not use DisputeDesk to:
- Generate fraudulent or misleading communications
- Harass, threaten, or intimidate customers
- Scrape or automate requests beyond normal product use
- Resell, sublicense, or share account access
- Use the product for any unlawful purpose
6. Service availability
We aim for high availability but do not guarantee 100% uptime. We may update, change, or discontinue features with reasonable notice. Lifetime members will receive maximum notice of any significant changes affecting their access.
7. Refunds
Lifetime deals carry a 30-day refund window if DisputeDesk does not function as described. Monthly subscriptions may be cancelled at any time; no partial-month refunds are issued. Refund requests must be submitted to support@getdisputedesk.com with your order reference.
8. Limitation of liability
DisputeDesk is provided as-is. We are not liable for any outcomes related to dispute filings, chargeback decisions, customer relationship damage, or business losses arising from use of DisputeDesk outputs. Use at your own judgement.
9. Payments and billing
Where payment is processed through Paddle, payments are handled by Paddle.com Market Limitedor its applicable affiliate ("Paddle"), acting as Merchant of Record and authorised reseller. Where payment is processed through Paddle, your payment transaction is handled by Paddle, and by completing a purchase through Paddle you agree to Paddle's applicable Buyer Terms and Privacy Policy, as well as these Terms.
DisputeDesk remains responsible for providing access to the software features described at checkout, subject to these Terms and the plan or offer purchased.
If payment is processed through another provider, such as Shopify Payments or another checkout provider, the applicable payment terms shown at checkout will apply.
- Monthly plans are billed in advance at the start of each billing period
- Cancellation stops future billing; access continues until the period end
- Lifetime deals are one-time purchases with no recurring charge
- DisputeDesk does not store or process payment card details on its own servers
- All prices are in USD unless stated otherwise at checkout
11. Changes to these terms
We may update these terms. Material changes will be notified by email to registered users. Continued use of DisputeDesk after notification constitutes acceptance.