Refund Policy

DisputeDesk is a digital software product operated by Dominion Lux Holdings Limited.

DisputeDesk has two distinct billing contexts. Refund terms differ by billing context.

Shopify App Store subscriptions

Merchants who subscribe to DisputeDesk through the Shopify App Store are billed through the Shopify Billing API. Refunds for Shopify App Store subscriptions are handled in accordance with Shopify's policies and the terms of the Shopify Billing API.

DisputeDesk does not collect off-platform payments from Shopify App Store merchants. Shopify App Store merchants are not directed to Paddle or any external payment processor for app charges.

To request a refund for a Shopify billing transaction, contact support@getdisputedesk.com and we will assist.

Paddle transactions (direct web subscribers)

Purchases processed by Paddle are handled in accordance with Paddle's Buyer Terms and Refund Policy. Paddle acts as Merchant of Record and is responsible for payment processing, applicable taxes, invoicing, and refund processing for Paddle transactions.

In line with Paddle's Refund Policy, you may request a refund within 14 days of your transaction date. Consumers in the EU, EEA, and UK also have a statutory right to withdraw from certain digital content and service contracts within 14 days. These refund and withdrawal requests are considered and processed by Paddle as Merchant of Record under Paddle's Buyer Terms and Refund Policy.

Nothing in this policy limits any mandatory consumer rights that apply in your country, which may provide equal or greater protection. If a refund is issued, access to the relevant product or service may be revoked.

To request a refund for a Paddle transaction, please contact support@getdisputedesk.com with your order details and we will assist with the request. You may also follow the refund request process provided directly by Paddle.

Any refund approved by Paddle will be processed back to the original payment method according to Paddle's processing rules and timelines.

Subscriptions

Cancelling a subscription prevents future renewal charges but does not automatically refund past payments. Past payments are refunded only where you are eligible under Paddle's applicable Refund Policy or where required by law.

Other payment providers

If payment is processed through another provider, the refund terms shown at checkout or provided by that payment provider will apply.

Your legal rights

This policy does not limit any rights you may have under applicable law.

Contact

For any questions about refunds, contact support@getdisputedesk.com.