DisputeDesk helps Shopify merchants respond faster, organise the facts, and prepare cleaner evidence before complaints become chargebacks.
No account required. No AI needed. Works immediately.
Disputes are stressful, time-consuming, and expensive. Especially without a process.
Too apologetic and you look liable. Too firm and the customer escalates. Getting the tone right when you're stressed is nearly impossible.
Your payment processor requires a structured response. The evidence is scattered across emails, Shopify, and carrier tracking pages.
Writing the reply, pulling tracking screenshots, referencing your policy. One dispute handled badly can cost you the case and the sale.
Chargeback submissions need specific information in a specific format. Most merchants don't know what to include until they've already lost.
From complaint to clean reply in under 2 minutes.
Drop in the email or message. Add order facts: number, date, tracking, carrier, delivery status.
Choose from 12 dispute types. Pick a reply tone: calm professional, firm, apologetic, legal-safe, or final decision.
DisputeDesk produces a ready-to-send customer reply and a structured chargeback evidence pack simultaneously.
Copy the reply directly. Save the evidence pack if the dispute escalates to a formal chargeback.
Every common complaint type that lands in a Shopify merchant's inbox.
ChatGPT gives you a blank box. DisputeDesk gives ecommerce teams a structured process: complaint, order facts, tracking details, policy text, reply, evidence pack, and saved case file. It is built for repeatable support operations, not one-off prompting.
When a customer files a chargeback, your payment processor gives you a short window to respond. DisputeDesk generates a structured evidence pack instantly, organised with the sections banks and processors need to see.
No per-case fees. No AI surcharges. Cancel anytime.
For solo merchants managing disputes manually.
For growing stores with regular dispute volume.
For agencies and high-volume operations.
No. DisputeDesk generates a reply for you to review, copy, and send manually. You stay in full control of every customer communication.
Yes. The core product uses structured, scenario-specific templates. Every dispute type has a professionally written base reply that works without any AI dependency.
Shopify merchants are our primary audience, but it works for any ecommerce operation: WooCommerce, Etsy, Amazon, POD stores, print-on-demand, and direct-to-consumer brands.
DisputeDesk helps you build clean, organised evidence packs with the right information in the right format. A stronger, more complete submission improves your chances. Outcomes depend on your payment processor and the specific facts of your case.
Case data is stored locally in your browser by default. No account is required to use the product. Cloud storage via Supabase is optional and configured separately.
No. You can generate your first reply and evidence pack right now without creating an account or entering payment details.
No account required. Paste the complaint, add the order facts, generate your reply and evidence pack.
Start Your First Case →Takes less than 2 minutes. Works right now.