Angry message in. Calm case out.
Turn angry emails and chargeback alerts into clean replies, organised case records, and submission-ready PDF evidence packs.
DisputeDesk helps ecommerce merchants handle customer complaints and prepare chargeback responses. Generate a reply, build your evidence pack, and export a PDF ready to upload to Shopify Payments, Stripe, or your payment processor.
No account required. No AI needed. Works immediately.
The problems every ecommerce merchant recognises
Disputes are stressful, time-consuming, and expensive. Especially without a process.
The angry email lands and you don't know what to say
Too apologetic and you look liable. Too firm and the customer escalates. Getting the tone right when you're stressed is nearly impossible.
The chargeback arrives with a 7-day deadline
Your payment processor requires a structured response. The evidence is scattered across emails, Shopify, and carrier tracking pages.
Every dispute takes an hour you don't have
Writing the reply, pulling tracking screenshots, referencing your policy. One dispute handled badly can cost you the case and the sale.
You're not sure what a bank actually needs to see
Chargeback submissions need specific information in a specific format. Most merchants don't know what to include until they've already lost.
Two workflows. One tool.
DisputeDesk covers both sides of ecommerce disputes: handling the customer directly, and preparing your formal chargeback response.
Customer complaint reply
Paste the customer message, add order facts, and pick a reply tone. DisputeDesk generates a calm, professional reply and a structured evidence pack in seconds.
- ✓12 dispute scenarios
- ✓6 reply tones
- ✓12-section evidence pack
- ✓Copy-ready output
Chargeback response preparation
Enter the dispute details, select the chargeback reason, and mark what evidence you have. DisputeDesk generates a response draft, evidence checklist, and internal case notes.
- ✓7 chargeback reason types
- ✓Delivery-status-aware response language
- ✓Evidence checklist and gap warnings
- ✓Internal case notes included
Outputs are a drafting aid only. Not legal advice. Review before submitting to your payment processor.
He used to live in the chaos.
Now he helps clean it up.
The Dispute Gremlin lives inside every merchant inbox. Panicked, overwhelmed, and reactive. DisputeDesk gives him the tools to turn complaint chaos into clean, organised cases.
- Scattered screenshots
- Emotional replies
- Missing order facts
- Chargeback panic
- Clean customer reply
- Organised case summary
- PDF evidence pack ready to submit
- Next steps clear
He captures it, sorts it, and turns it into a calm case.
How DisputeDesk works
From complaint to clean reply in under 2 minutes.
Paste the customer complaint
Drop in the email or message. Add order facts: number, date, tracking, carrier, delivery status.
Select the scenario and tone
Choose from 12 dispute types. Pick a reply tone: calm professional, firm, apologetic, legal-safe, or final decision.
Generate in one click
DisputeDesk produces a ready-to-send customer reply, a structured evidence pack, and a submission-ready PDF simultaneously.
Copy, export, and submit
Copy the reply to send. Export a PDF evidence pack ready to upload to Shopify Payments, Stripe, or your payment processor.
12 dispute scenarios covered
Every common complaint type that lands in a Shopify merchant's inbox.
Not a chatbot. A complaint-handling workflow.
ChatGPT gives you a blank box. DisputeDesk gives ecommerce teams a structured process: complaint, order facts, tracking details, policy text, reply, evidence pack, and saved case file. It is built for repeatable support operations, not one-off prompting.
- -Structured case intake, not a blank box
- -Scenario-specific reply logic for 12 dispute types
- -Merchant-protective wording with tone control
- -Policy-based consistency across every reply
- -Chargeback-ready evidence packs with 12 sections
- -Saved case history and export
- -Built for repeatable support operations
No evidence pack. No saved record.
Your chargeback defence, pre-built
When a customer files a chargeback, your payment processor gives you a short window to respond. DisputeDesk generates a structured evidence pack instantly, organised with the sections banks and processors need to see.
- ✓Case summary and customer claim
- ✓Merchant position statement
- ✓Order facts and tracking details
- ✓Order and communications timeline
- ✓Policy references
- ✓Communications summary
- ✓Missing evidence checklist
- ✓Chargeback defence notes by scenario
- ✓Copy-ready evidence narrative
- ✓Disclaimer
Shopify chargeback alert? Build your response before the deadline.
When a chargeback lands, you typically have 7 to 10 days to respond. Enter your order details, tracking number, and the evidence you have. DisputeDesk generates a structured response draft and a PDF evidence pack ready to upload directly to Shopify Payments or your payment processor.
- ✓Response draft written around your specific dispute reason
- ✓Evidence checklist with gap warnings
- ✓Submission-ready PDF, no formatting required
- ✓Works with Shopify Payments, Stripe, PayPal, and more
No account required. Outputs are a drafting aid. Review before submitting to your processor.
Simple, honest pricing
No per-case fees. No AI surcharges. Cancel anytime.
For solo merchants managing disputes manually.
- ✓Up to 20 cases per month
- ✓All 12 dispute scenarios
- ✓All 6 reply tones
- ✓Chargeback response preparation
- ✓Evidence pack export
- ✓Copy-ready replies
- ✓Markdown, TXT, and PDF export
- ✓5 AI Strategy Reviews per month
For growing stores with regular dispute volume.
- ✓Up to 100 cases per month
- ✓Everything in Starter
- ✓50 AI Strategy Reviews per month
- ✓Saved case history (cloud)
- ✓Team member access (2 seats, planned)
- ✓Priority email support
For agencies and high-volume operations. Includes live features today plus early access to team and automation features as they are released.
- ✓Unlimited cases
- ✓Everything in Pro
- ✓250 AI Strategy Reviews per month
- ✓5 team seats (coming soon)
- ✓Custom policy templates (coming soon)
- ✓Chrome extension access (coming soon)
- ✓Dedicated support
Free resources
Ecommerce dispute guides
How to Respond to a Shopify Chargeback
A chargeback can arrive without warning and put both your revenue and your payment processing standing at risk. This guide walks you through exactly what to do: from understanding the reason code to writing a response that gives you the best possible outcome.
Read guide →ChargebacksChargeback Evidence Pack Checklist for Ecommerce Merchants
When you respond to a chargeback, you are not just submitting a defence: you are presenting a case. The evidence pack you assemble is the only thing standing between you and an automatic loss. This checklist covers every document and screenshot you should gather before writing your response.
Read guide →Customer ResponsesMissing Parcel Customer Response Template
A missing parcel report is one of the most common customer service situations in ecommerce. How you handle it in the first 24 hours determines whether it stays a support ticket or becomes a chargeback. This guide covers what to check before you reply, what to say, and how to reach a resolution that protects you and the customer.
Read guide →Common questions
Does DisputeDesk send emails automatically?
No. DisputeDesk generates a reply for you to review, copy, and send manually. You stay in full control of every customer communication.
Does it work without AI?
Yes. The core product uses structured, scenario-specific templates. Every dispute type has a professionally written base reply that works without any AI dependency.
Is this only for Shopify?
Shopify merchants are our primary audience, but it works for any ecommerce operation: WooCommerce, Etsy, Amazon, POD stores, print-on-demand, and direct-to-consumer brands.
Will this help me win chargebacks?
DisputeDesk helps you build clean, organised evidence packs with the right information in the right format. A stronger, more complete submission improves your chances. Outcomes depend on your payment processor and the specific facts of your case.
Is my data safe?
Case data is stored locally in your browser by default. No account is required to use the product. Cloud storage via Supabase is optional and configured separately.
Do I need a subscription to try it?
No. You can generate your first reply and evidence pack right now without creating an account or entering payment details.
Handle your next dispute in under 2 minutes
No account required. Paste the complaint, add the order facts, and generate a clean reply, organised case record, and PDF evidence pack ready to submit.
Start Your First Case →Takes less than 2 minutes. Works right now.